Fomo support: every official way to contact fomo

To contact fomo support, open the app, go to the Portfolio tab, tap the gear icon, choose Help and Support and tap Contact support at the bottom. On the web, hover over your profile picture and pick Contact support. fomo’s Terms of Service also name an official email, support@fomo.family. There is no published phone number or live chat, and no one at fomo will ever ask for your private key.

What are the official ways to contact fomo support?

Searching for “fomo support” mostly turns up a different company with a similar name, a marketing pop-up tool at fomo.com, whose email and chat have nothing to do with the trading app. For the app run by FOMO Labs, Inc. at fomo.family, these are the routes fomo itself documents:

Anything outside that list, such as a Telegram handle, a phone number in a search ad or an account that messages you first, is not a channel fomo publishes. The full list of genuine fomo addresses is on our fomo family official website page.

How do you reach support inside the fomo app?

fomo’s help center describes the same path in its referral article and its app tour:

1. Open the Portfolio tab (older fomo guides call it your profile).
2. Tap the gear icon in the top right corner to open Settings.
3. Choose Help and Support. It sits near the end of the Settings list, after Taxes (shown only on some accounts) and before Discord and Logout.
4. Tap Contact support at the bottom and describe the problem.

On a desktop browser the route is shorter: hover over your profile picture at the top of the page and choose Contact support from the menu, according to fomo’s guide to using fomo on the web. Our fomo web app guide explains what else lives in that menu. Writing from inside your account has one clear advantage over a cold email: support can see which account is asking.

When should you email fomo support instead?

fomo’s Terms of Service send several specific requests to support@fomo.family:

• General technical support and feedback. Section 30 points “requests for technical support” to that address.
• Suspected compromise. Section 4 asks you to report a suspected account or wallet compromise promptly to the same email.
• Closing an account. Section 22 lets you ask for closure by email or through the in-app closure tool. Our guide to deleting a fomo account covers what to move out first.
• Opting out of arbitration. Section 19(a) gives you 30 days from first accepting the terms to email a notice with your first and last name saying you decline the arbitration agreement.
• Formal disputes. A signed notice with the subject line “Legal dispute notice” starts a 60-day informal resolution period. The terms say not to include private keys or recovery secrets, and that an email is not service of legal process.

We do not give legal advice. If a dispute is serious, read section 19 yourself or ask a lawyer.

What should you include in a fomo support request?

fomo does not publish response times, so a complete first message saves a round of back and forth. Its help articles say what they need for common problems:

Adding the transaction hash helps whenever money moved on-chain. fomo’s help center shows how to find it with a block explorer such as solscan.io or basescan.org.

Which problems does fomo support hand to someone else?

Some issues are not solved by fomo’s own team, and knowing that in advance avoids waiting on the wrong inbox:

• Bank withdrawals and ID checks. Identity verification is run by Spritz, a partner. The Contact support button in that flow opens an email to Spritz with fomo copied, and Spritz replies. Our page on fomo identity verification walks through it.
• A card charge that never arrived. fomo says this is a temporary authorization hold that the bank releases, usually within 1 to 3 business days. If it is still there after 3 full business days, the help center says to contact your bank directly. More causes are in why a fomo card deposit fails.
• A locked authenticator. If you lose the authenticator app used for fomo’s multi-factor authentication, use Contact support on the lock screen and the team will walk you through identity checks. There are no recovery codes, which is why our fomo two-factor authentication guide stresses keeping that entry.

How do you spot a fake fomo support agent?

Fake support is one of the oldest crypto scams, and fomo’s help center is blunt about the rule that defeats it: “No one at fomo will ever ask for your private key.” The same article adds that no website, bookmarklet, form or support chat ever needs it, and the Terms of Service say not to give private keys to support staff. Use these checks:

• You start the conversation. Real support is reached from inside your account or through support@fomo.family. A stranger who messages you first on X, Discord or Telegram is not fomo.
• Any request for a key, seed or wallet connection ends it. fomo creates your wallet itself, so support never needs you to connect a wallet or sign a “verification” transaction.
• No fee to recover funds. fomo cannot reverse on-chain transactions, so anyone charging to “recover” them is running a second scam.
• Check the domain. fomo.com is a different company and lookalike domains have copied fomo’s site. Our fomo scams guide lists the known fakes, and what to do after an unauthorized transaction covers the next steps if you were already caught.

Can this site help with your fomo account?

No. Fomo Trading App is an independent publisher, not fomo or FOMO Labs, Inc., and we cannot see, unlock or change any fomo account. Our contact page takes corrections to our guides only. What we can do is help you start correctly: the 10% referral fee discount only attaches at sign-up, and a missed one is the most common reason new users write to support at all. If you have not created an account yet, read how to sign up for fomo and open the fomo app through our link first.

Fomo support questions